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Unprecedented Cover For Overseas Holiday Home Owners
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Unprecedented Cover For Overseas Holiday Home Owners February 2009


  24th February 2009

Many overseas home owners don't know who to call in an emergency. And that's why holiday home insurance specialists Towergate Connect launched Towergate Overseas Assist the property insurance package with reassurance built-in. Overseas holiday home insurance needs to meet the varying needs of overseas home owners. So Towergate provides a free 24 hour emergency helpline and a multilingual telephone interpreter service. Customers are only ever one phone call away from reassurance, no matter where they are in the world.

"When a stressful situation presents itself, it is great to know that I can speak to someone - explain the difficulties of the situation - and know that they will have the necessary knowledge to help me." - Mrs Rosemary Cook.

Towergate Overseas Assist provides two levels of protection:

Pass the Phone interpretation service.

  • For access to multilingual speakers in 50 languages by phone and mobile
  • Flexible cover means home owners' guests can also call for assistance
  • Four calls are included as part of Towergate's overseas holiday home insurance package
  • Further calls are available by top-up

24 hour domestic helpline.

  • For emergency assistance and practical guidance following any kind of domestic emergency
  • The 24 hour helpline is the first point of contact in any emergency
  • Supreme reassurance - whatever has happened, insurers can talk it through with an English speaker who'll know what to do next

Speaking your language.

Overseas home insurance is supposed to respond to the needs of its customers with cover that's designed for their holiday home country and gives the kind of protection they really need. But there's a problem..

Property insurance firms are there to help ensure the purchasing process is handled correctly, and they can promise quick restitution of a claim, but they may be limited in how much support they can give. In the event of a domestic emergency. Perhaps they can cover the cost of the damage (provided it's an acceptable claim) but can they help to explain the situation to a local non-English speaking tradesman? Can they help overseas holiday home owners access medical services, or report a crime, or get directions?

"I have had a problem with trying to obtain a refund of nearly 1000 Euros from the Italian electricity company Enel since June 2007. I contacted Towergate Assist and the service has been truly marvellous - I cannot praise their professionalism and expertise too highly. They have managed to get the company to credit my British bank account." - Mrs Rosemary Cook.

Overseas holiday home insurance should bring real peace of mind. Towergate Overseas Assist does. With a Pass the Phone interpretation service and 24 hour domestic emergency helpline, it's a holiday home insurance package that goes on reassuring.

Towergate is Europe's largest independently owned insurance intermediary and a driving force within the industry. Offering over 200 specialist insurance products, underpinned by strong relationships with some of the UK's leading insurance companies, we're committed to providing customers with insurance they can trust. insurance4carhire.com is a tradining name of Towergate Underwriting Group Ltd

Source: Towergate Risk Solutions

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Related news: Jasmine Harman host of A Place In The Sun: Home or Away The new face for Overseas Assist July 2009

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